At Nutmeg Bay, we aim to provide the best customer experience. If you are not satisfied with your purchase, you can request a refund under the following terms.
Eligibility for Refunds:
Refunds are available for items returned within 30 days of the purchase date, provided the following conditions are met:
- The item must be in its original, unused condition.
- It must be returned in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
Refund Process:
To request a refund, please email us at info@nutmegbay.com with your order details and the reason for the refund. Once your request is approved, the refund will be processed to the original payment method within 5-7 business days, depending on your financial institution’s policies.
Non-Refundable Items:
Certain products are not eligible for refunds, including:
- Digital downloads or content.
- Gift cards.
- Products purchased from third-party sellers.
Order Cancellations:
Orders can be canceled if they have not yet shipped. Once an order has been dispatched, you will need to follow the return process.