At Nutmeg Bay, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, you can return the product in accordance with the following guidelines.
Eligibility for Returns:
You can return products within 30 days of receipt if they meet the following conditions:
- The item must be unused and in the original packaging.
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
- The item must meet the conditions outlined in this policy and be returned for valid reasons, such as dissatisfaction or product defect.
Non-Returnable Items:
Some items are not eligible for returns, including:
- Digital goods or downloadable content.
- Gift cards or promotional items.
- Items that have been used or are not in their original condition.
Return Process:
To initiate a return, please contact us at info@nutmegbay.com with your order number and the reason for the return. We will provide you with instructions on how to return the item.
Return Shipping Costs:
Customers are responsible for covering the cost of return shipping, except in cases where the product was defective or the return is due to our error.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund.